How long will I be without my device?
This depends on the nature of the repair, most times you should get it back in a couple hours from dropping it off or the same day at least. If the repair or job will take longer, this will be discussed with you.
You can book a repair from the contact page. Alternatively, you can also book by contacting on Facebook, Instagram or calling AJ I.T Services on 07956 656 342 during opening hours.
Will I lose any data during a repair?
AJ I.T Services does everything possible to preserve user data and 99.99% of the time nothing should happen to your data. However, in technology things can happen so it’s always recommended that you make sure you have an up to date back up all your data before booking in for a repair. Please see ‘Backing up data’ section of my terms and conditions.
Can I wait whilst you repair my device?
No, for health and safety reasons you can not wait whilst I repair your device. I have customers dropping off and collecting devices all the time, with a small reception, I need to keep that space clear.
Do you offer business to business support?
Yes, AJ I.T Services does a lot of Microsoldering support jobs, as well as other services, for other local businesses in the Aberdeenshire area. AJ I.T Services always offer certain discounts on my repairs for business to business support.
I have a busy schedule, can you accomodate?
AJ I.T Services operate from 9AM – 5PM Monday to Friday and 9AM – 1PM on Saturdays. A collection and drop off service is also available so I’m sure we can work something out to minimise as much inconvenience for you as possible!
Can I walk in for a repair?
No, Please DO NOT show up at AJ I.T Services place of work during or out of business hours without an appointment. You must have an appointment first, if you have an appointment please show up at the agreed time. This is because I am sometimes out doing on-site work so I can never guarantee I will be here, so to save wasting your time please contact first.
Are your repairs guaranteed?
AJ I.T Services offer an unbeatable lifetime warranty for all premium and genuine parts, for all warranty information please forward to AJ I.T Services Terms and Conditions.
I broke my device and need it fixed urgently, can I skip the repair queue?
AJ I.T Services works on a first come first serve basis. However, an expedited service is available to those who require it in urgent circumstances. Expedited services are subject to a charge on top of the repair cost, please see ‘Repairs’ section of my terms and conditions.
Are you a shop, do you sell things?
AJ I.T Services is not a shop, only an office.
